Pet Client Experience Concierge

Pet Services of Washington, P.S.; South Hadley (MA); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Zusammenfassung

VCA Animal Hospitals is seeking a Client Service Representative to join our Massachusetts team. The CSR serves as the face of the practice, greeting clients and pets, answering calls, and guiding them through exams and services.

You will manage appointments, explain fees, process payments, and support client education on basic pet care. The role emphasizes customer service excellence, accuracy in record-keeping, and collaboration with veterinary staff to ensure a positive client experience and

Qualifikationen

• Experience in client-facing veterinary reception.
• Ability to schedule and confirm appointments.
• Comfort with handling payments and processing fees.
• Knowledge of basic animal care is helpful.
• Maintain medical records and confidentiality.

Aufgaben

• Greet visitors and answer phones, guiding clients and their pets to exam rooms.
• Schedule and confirm appointments for clients and patients.
• Place outbound calls for follow-ups and prospective clients.
• Explain fees and process payments.
• Recommend and obtain products and services, including prescriptions as appropriate.
• Educate clients on general animal care and husbandry."
• Maintain medical records, charts and correspondence.
• Keep the hospital neat and clean at all times.

Kenntnisse

Customer service

Phone & reception

Scheduling

Payments & fees

Product recommendations

Pet care education

Medical records management

Facility maintenance

Jobbeschreibung

VCA Animal Hospitals is seeking a Client Service Representative to join our Massachusetts team. The CSR serves as the face of the practice, greeting clients and pets, answering calls, and guiding them through exams and services.

You will manage appointments, explain fees, process payments, and support client education on basic pet care. The role emphasizes customer service excellence, accuracy in record-keeping, and collaboration with veterinary staff to ensure a positive client experience and