Pet Care Client Services Concierge

VCA Animal Hospitals, Inc; South Weymouth (MA); Sur place; USD 25 000 - 29 000; Plein temps

Avantages offerts par ce poste

401(k)

401(k) matching

Dental insurance

Employee pet discount

Health insurance

Paid time off

Penn Foster Program Discounts

VetGirl Subscription Discount

Fear Free Certification Sponsorship

Résumé du poste

VCA Animal Hospitals, Inc. in South Weymouth, MA is seeking an experienced Client Service Representative to join our General Practice team.

The CSR is the face of the practice, greeting clients and their pets, answering phones, and guiding them to exam rooms. The role includes scheduling appointments, coordinating discharges, explaining fees, processing payments, recommending products, and educating clients on basic pet care.

Responsabilités

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments, including coordinating surgical discharges and follow-ups.
• Outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on products and general pet care (heartworm prevention, housebreaking, flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and keeping the facility neat and clean.

Description du poste

VCA Animal Hospitals, Inc. in South Weymouth, MA is seeking an experienced Client Service Representative to join our General Practice team.

The CSR is the face of the practice, greeting clients and their pets, answering phones, and guiding them to exam rooms. The role includes scheduling appointments, coordinating discharges, explaining fees, processing payments, recommending products, and educating clients on basic pet care.