Pet Care Shift Leader — Grow Your Leadership

Petco; West Bend (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

Petco West Bend seeks a dedicated Key Holder to help lead daily store operations, ensuring exceptional customer service and a safe, pet-friendly environment.

You will support store leadership, open and close the store, supervise partners, manage cash, and uphold merchandising standards, while delivering a positive experience for customers and their pets.

Benefit from growth opportunities within a collaborative team, with flexible scheduling to support Pet Care Center hours and weekend coverage.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store while following cash handling, safety, and security protocols.
• Supervise partners during shifts and support daily store operations.
• Provide friendly, knowledgeable service and resolve customer questions promptly.
• Assist with merchandising, pricing accuracy, and floor presentation.
• Identify inventory issues and communicate them to store leadership.

Skills

Retail leadership

Customer service

Cash handling

Communication

Multitasking

Attention to detail

Job description

Petco West Bend seeks a dedicated Key Holder to help lead daily store operations, ensuring exceptional customer service and a safe, pet-friendly environment.

You will support store leadership, open and close the store, supervise partners, manage cash, and uphold merchandising standards, while delivering a positive experience for customers and their pets.

Benefit from growth opportunities within a collaborative team, with flexible scheduling to support Pet Care Center hours and weekend coverage.