Pet Care Floor Leader — Open/Close & Lead Team

Petco; Maryland; On-site; USD 23,000 - 36,000; Full time

Job summary

Petco is seeking a Key Holder to support store leadership, supervise partners on the floor, and ensure a safe and welcoming Pet Care Center environment. You will help open/close, handle transactions, and contribute to a great customer experience daily.

The role emphasizes leadership, on-floor problem solving, and delivering a high standard of service for pets, pet parents, and team members, with flexible hours including evenings and weekends.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store following cash handling, safety, and security protocols.
• Support daily store operations including sales, tasks, and recovery.
• Execute merchandising standards, planograms, pricing, signage, and promotional setups.

Skills

Retail experience

Leadership

Customer service

Cash handling

Job description

Petco is seeking a Key Holder to support store leadership, supervise partners on the floor, and ensure a safe and welcoming Pet Care Center environment. You will help open/close, handle transactions, and contribute to a great customer experience daily.

The role emphasizes leadership, on-floor problem solving, and delivering a high standard of service for pets, pet parents, and team members, with flexible hours including evenings and weekends.