Shift Lead, Pet Care Center — Lead Service & Ops

Petco; Alexandria (VA); On-site; USD 23,000 - 36,000; Full time

Job summary

Petco is seeking a Key Holder to join our Store Leadership team in a fast-paced Pet Care Center environment. You will supervise partners, open and close the store, and be the primary on-floor contact when management isn’t present, delivering a great customer experience for pet parents and their animals.

You will uphold animal care standards, maintain store safety, complete cash handling, and support merchandising, inventory, and promotions with a collaborative team.

Qualifications

• Previous retail experience required, supervisory preference.
• Strong leadership and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Uphold Petco’s animal care standards and safety.
• Open and close the store; supervise partners.
• Provide friendly, knowledgeable customer service and cashiering.
• Maintain merchandising, pricing, and store presentation.
• Assist with inventory tasks, restocking and cycle counts.

Skills

Retail experience

Leadership

Customer service

Cash handling

Communication

Job description

Petco is seeking a Key Holder to join our Store Leadership team in a fast-paced Pet Care Center environment. You will supervise partners, open and close the store, and be the primary on-floor contact when management isn’t present, delivering a great customer experience for pet parents and their animals.

You will uphold animal care standards, maintain store safety, complete cash handling, and support merchandising, inventory, and promotions with a collaborative team.