Pet Care Lead — Flexible Hours & Growth Path

Petco; Cincinnati (OH); On-site; USD 23,000 - 36,000; Full time

Job summary

Petco is seeking a Key Holder to support store leadership by supervising team members, opening and closing the store, and serving as a point of contact when management is not present. The role focuses on on-floor leadership, problem-solving in real time, and delivering a great customer and pet-care experience each day.

You will work in a Pet Care Center retail environment, with emphasis on safe animal handling, merchandising standards, and daily store operations.

Qualifications

• Previous retail experience required.
• Key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store following all cash handling, safety, and security protocols.
• Supervise partners and deliver a safe, welcoming environment for customers and pets.
• Provide leadership on the sales floor and assist with training new partners.
• Maintain store operations, merchandising, and inventory accuracy.
• Address customer questions and resolve concerns promptly and professionally.
• Escalate issues to store leadership as needed.

Skills

Leadership

Customer service

Communication

Multitasking

Cash handling

Reliability

Job description

Petco is seeking a Key Holder to support store leadership by supervising team members, opening and closing the store, and serving as a point of contact when management is not present. The role focuses on on-floor leadership, problem-solving in real time, and delivering a great customer and pet-care experience each day.

You will work in a Pet Care Center retail environment, with emphasis on safe animal handling, merchandising standards, and daily store operations.