Pet Care Receptionist & Scheduling Specialist

Star Valley Veterinary Clinic; Joelton (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

New Hope Veterinary Clinic in Joelton, TN is seeking a dedicated Support Staff member to ensure smooth client flow and a high standard of service. You will greet clients, answer phones, schedule appointments, and assist with payments while maintaining a clean waiting area.

The role requires at least 6 months of related experience and involves handling client information in our practice software. Join a busy clinic focused on quality care and friendly service.

Qualifications

• Minimum of 6 months job-related experience required.

Responsibilities

• Greet clients and provide an expeditious, friendly client experience.
• Answer phone calls, screen service needs, and schedule appointments.
• Process incoming and outgoing pets and handle payments.
• Monitor the client waiting area for cleanliness and comfort.
• Document and maintain client information and service data in business software.

Job description

Hospital Name: New Hope Veterinary Clinic

Job Type: Support Staff

Description & Requirements

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff. Minimum of 6 months job-related experience required.