Pet Care Guest Experience Specialist

Best-Friends-Pet-Care-Inc; San Clemente (CA); On-site; USD 25,000 - 26,000; Full time

Job summary

Best-Friends-Pet-Care-Inc is seeking a Customer Service Representative who is passionate about animals and providing wow service to guests. You will be the first point of contact, handling check-ins/outs, tours, calls, and reservations, while maintaining a clean, organized lobby.

The role requires the ability to work evenings, weekends, and holidays, lift up to 40 pounds, stand for long hours, and interact with animals in a pet-care environment.

Qualifications

• Love of animals and professional demeanor required.
• Able to lift 40 pounds and stand for long periods.
• Able to work evenings, weekends & holidays.
• Experience with dogs and pet care is a plus.

Responsibilities

• Main lobby operations: check-ins, check-outs, guest visits and tours, answering general questions.
• Answering and handling calls in a professional manner; taking reservations.
• Maintain cleanliness and assist with scheduling and data entry.
• Escort pets to and from their rooms and ensure safe handling.
• Welcomes both human and pet guests and communicates with management.
• Contribute to teamwork and a fast-paced environment.

Skills

Love of animals

Professional demeanor

Evenings/weekends/holidays

Lift 40 pounds

Stand/walk 8 hours

Computer system

Handle dogs on leashes

Education

High School Graduate or Equivalent

Job description

Best-Friends-Pet-Care-Inc is seeking a Customer Service Representative who is passionate about animals and providing wow service to guests. You will be the first point of contact, handling check-ins/outs, tours, calls, and reservations, while maintaining a clean, organized lobby.

The role requires the ability to work evenings, weekends, and holidays, lift up to 40 pounds, stand for long hours, and interact with animals in a pet-care environment.