Customer Service Representative - Best Friends Pet Hotel

Best Friends Pet Care; Marietta (GA); Vor Ort; USD 17.000 - 22.000; Teilzeit

Zusammenfassung

Best Friends Pet Care in Marietta, GA is seeking friendly Customer Service Representatives who love animals and provide wow service to guests and their pets. You will be the first point of contact, handling check-ins/check-outs, tours, calls, and maintaining a clean facility.

This employee-owned company offers growth opportunities across 80+ locations coast-to-coast and has been in business for 30 years. The role requires availability for evenings, weekends, and holidays, the ability to lift 40

Qualifikationen

• High School Graduate or Equivalent is required.
• At least 1 year of professional animal experience.
• Must be able to work evenings, weekends and holidays.

Aufgaben

• Welcomes both human and pet guests and provides excellent customer service.
• Correctly identifies animal body language and behavior.
• Follows safe handling procedures for animals.
• Checks in and out pet guests while delivering friendly service.
• Escorts pets to and from rooms for care or visits.
• Takes reservations over the phone.
• Works well both independently and as part of a team.
• Maintains cleanliness of the facility and communicates with the team.

Kenntnisse

Love of animals

Professional demeanor

Evenings, weekends & holidays

Lift 40 pounds

Stand eight hours

Fast-paced environment

Computer system proficiency

Handling dogs on leashes

Disinfectants exposure

Ausbildung

High School Graduate or Equivalent

Jobbeschreibung

Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

Responsibilities

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions
• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry

Qualifications

Skills Required

• Possess a love of animals
• Displays a professional manner at all times
• Ability to work evenings, weekends & holidays
• Lift/carry 40 pounds or more
• Able to stand/walk for eight hours a day
• Able to work in a fast-paced environment
• Able to work on a computer system
• Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Essential Job Functions

• Welcomes both human and pet guests
• Can correctly identify animal body language/behavior
• Follows safe handling procedures
• Checking in and out of pet guests while providing excellent customer service
• Escorts pets to and from their rooms
• Takes reservations over the phone
• Can work both individually and as a team player while performing duties
• Contributes in maintaining the cleanliness of the facility
• Communication with management and other team members

Required Education

• High School Graduate or Equivalent
• At least 1 year of professional animal experience