Senior Pet Care & Guest Experience Lead

Best Friends Pet Care; Saint Charles (MO); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401K with company matching

ESOP - Employee Stock Ownership Plan

Paid vacation

Pet discounts

Job summary

Best Friends Pet Care is seeking a dedicated team member to support lobby operations and guest service in our pet-care facilities. This role emphasizes friendly customer interactions, efficient check-ins/check-outs, and a clean, welcoming environment.

The ideal candidate will have at least 1 year of customer service experience, strong communication, and the ability to manage multiple tasks, including phone handling and scheduling. Evening/weekend availability is required.

Qualifications

• Evenings, weekends, and holidays required.
• 1 year customer service experience preferred.
• Computer skills and timekeeping required.
• Able to lift up to 40 lbs and stand for up to 8 hours.

Responsibilities

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions.
• Answering calls in a professional manner.
• Maintaining cleanliness.
• Scheduling.
• File maintenance and data entry.

Skills

Customer service

Communication

Timekeeping

Phone handling

Computer skills

Organizational skills

Job description

Best Friends Pet Care is seeking a dedicated team member to support lobby operations and guest service in our pet-care facilities. This role emphasizes friendly customer interactions, efficient check-ins/check-outs, and a clean, welcoming environment.

The ideal candidate will have at least 1 year of customer service experience, strong communication, and the ability to manage multiple tasks, including phone handling and scheduling. Evening/weekend availability is required.