Pet Care Guest Experience Specialist

Best Friends Pet Care; Franklin (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

ESOP - Employee Stock Ownership Plan (

Paid vacation

Pet supply and service discounts

Job summary

Best Friends Pet Care is seeking a Customer Service Representative to welcome and assist our human and pet guests. You will answer inquiries, schedule visits, and help maintain a clean, organized facility in a fast-paced environment.

Ideal candidates have a genuine love for animals, a professional demeanor, and the ability to work evenings, weekends, and holidays. This role involves light lifting and interaction with pets and disinfectants as part of daily operations.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of professional animal experience preferred.
• Ability to lift 40 pounds or more and stand for long periods.
• Willingness to work evenings, weekends and holidays.
• Comfort working in a fast-paced environment with cleaning/sanitation protocols.

Responsibilities

• Main lobby operations – check-ins, check-outs, guest visits and tours; answer general questions.
• Answering and handling calls in a professional manner.
• Maintain cleanliness throughout the facility.
• Schedule appointments and activities.
• File maintenance and data entry.

Skills

Love of animals

Professional demeanor

Evenings weekends holidays

Lift 40 lbs

Stand eight hours

Fast-paced environment

Computer system

Dog handling

Education

High School Graduate or Equivalent

1 year of professional animal experience

Job description

Best Friends Pet Care is seeking a Customer Service Representative to welcome and assist our human and pet guests. You will answer inquiries, schedule visits, and help maintain a clean, organized facility in a fast-paced environment.

Ideal candidates have a genuine love for animals, a professional demeanor, and the ability to work evenings, weekends, and holidays. This role involves light lifting and interaction with pets and disinfectants as part of daily operations.