Customer Service Representative

Best Friends Pet Care; Raleigh (NC); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Health, dental, vision, and life insurance

Employee Stock Ownership Plan

Paid vacation

Pet supply and service discounts

Job summary

A national pet care company is looking for a Customer Service Representative in Raleigh, NC. The ideal candidate loves animals and provides excellent customer service during check-in and check-out processes. Responsibilities include greeting guests, answering calls, scheduling stays, and maintaining cleanliness. Entry-level position requiring high school graduation and some professional animal experience. The role offers full-time employment and comes with a competitive pay range between $15.00/hr and $17.00/hr, plus comprehensive benefits.

Responsibilities

• Check‑in and check‑out of guests, including guests’ pets.
• Provide a warm welcome to human and pet guests.
• Answer phone calls and handle inquiries professionally.
• Maintain cleanliness and organization of the lobby and guest areas.
• Schedule guest stays and update reservation records.
• Escort pets to and from their rooms.

Skills

Love of animals

Professional manner

Adaptability to fast-paced environment

Computer proficiency

Ability to work evenings, weekends & holidays

Capability to lift and carry 40 pounds or more

Standing/walking for eight hours

Comfort handling leashed dogs

Education

High School Graduate or Equivalent

At least 1 year of professional animal experience

Job description

Customer Service Representative — Best Friends Pet Care

Join to apply for the Customer Service Representative role at Best Friends Pet Care.

We are an employee‑owned and operated national pet care company with over 70 locations across 20 states. We’ve been in business for 30 years and are expanding, offering many growth opportunities.

Pay Range

$15.00/hr – $17.00/hr (amount may vary based on experience and qualifications)

We Offer

• Health, dental, vision, and life insurance; STD/LTD and 401(k) with company matching
• Employee Stock Ownership Plan (100 % company paid)
• Paid vacation
• Pet supply and service discounts

Responsibilities

• Check‑in and check‑out of guests, including guests’ pets
• Provide a warm welcome to human and pet guests
• Answer phone calls and handle inquiries professionally
• Maintain cleanliness and organization of the lobby and guest areas
• Schedule guest stays and update reservation records
• Complete file maintenance and data entry tasks
• Escort pets to and from their rooms

Qualifications

Skills Required

• Love of animals
• Professional manner at all times
• Ability to work evenings, weekends & holidays
• Capability to lift and carry 40 pounds or more
• Standing/walking for eight hours a day
• Fast‑paced environment adaptability
• Computer proficiency
• Comfort handling leashed dogs and exposure to disinfectants and animal dander

Essential Job Functions

• Greet all human and pet guests
• Identify animal body language and behaviour accurately
• Follow safe handling procedures
• Provide excellent customer service during check‑in and check‑out
• Escort pets to and from their rooms
• Take reservations over the phone
• Work both independently and as a team player
• Maintain the cleanliness of the facility
• Communicate with management and team members

Required Education

• High School Graduate or Equivalent
• At least 1 year of professional animal experience

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industry

Pet Services

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