Pet Care Front Desk Specialist | Caring CSR

Destination Pet; Texas; Hybrid; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health benefits

401K

Discounted Pet Insurance

DailyPay

Job summary

All Community Animal Hospital is seeking a Customer Service Representative to be the first point of contact, delivering warm, professional client service in a veterinary setting. You will handle calls, emails, scheduling, payments, and records while supporting veterinarians and staff with a patient-centered approach.

This full-time on-site role offers health benefits, 401K, discounted pet insurance, and DailyPay access to earned wages.

Qualifications

• Previous experience in a client service role (veterinary or healthcare preferred).
• Exceptional communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency with computers and, ideally, practice management software.
• A professional appearance and demeanor, with genuine compassion for pets and their owners.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and empathy.
• Answer phone calls and emails promptly while providing accurate information.
• Manage appointment scheduling and maintain efficient client flow.
• Process payments and maintain precise client and patient records.
• Collaborate closely with veterinarians and medical staff to support patient care.
• Handle client concerns with discretion, understanding, and problem-solving skills.
• Uphold our hospital’s standards for client confidentiality and service excellence.
• Other duties as assigned.

Skills

Client service experience

Communication skills

Multitasking

Practice management software

Professional appearance

Tools

Practice management software

Job description

All Community Animal Hospital is seeking a Customer Service Representative to be the first point of contact, delivering warm, professional client service in a veterinary setting. You will handle calls, emails, scheduling, payments, and records while supporting veterinarians and staff with a patient-centered approach.

This full-time on-site role offers health benefits, 401K, discounted pet insurance, and DailyPay access to earned wages.