Pet Care Front Desk Specialist

Western Veterinary Partners; Round Rock (TX); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health Insurance (Medical)

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

401k with company match

Paid time off

Personal pet discount

Uniform allowance

Job summary

Vista Vet Animal Hospital & Pet Lodge in Round Rock, TX is seeking a client service representative to be the welcoming face of the hospital. In this fast-paced role, you will manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and provide essential information about our services to clients.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused environment.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare-related front-desk experience preferred.
• Proficiency in managing a multi-phone line system while assisting in-person clients.
• Exceptional verbal and written communication skills.
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations.
• Positive attitude and willingness to collaborate with a team.
• Ability to remain calm, professional and solution-oriented during busy periods.

Responsibilities

• Serve as the welcoming face of Vista Vet Animal Hospital & Pet Lodge.
• Create exceptional client experiences and build trust through compassionate service.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and provide essential information about our services.

Skills

Multi-line phone system

Excellent communication

Compassionate client service

Team player

Calm under pressure

Job description

Vista Vet Animal Hospital & Pet Lodge in Round Rock, TX is seeking a client service representative to be the welcoming face of the hospital. In this fast-paced role, you will manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and provide essential information about our services to clients.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused environment.