Pet Hospital Front Desk Specialist | Client Care & Scheduling

Thrive Pet Healthcare; Austin (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave

Subsidized backup childcare and elder-

Fertility and family planning support

Free CE courses

Pet perks and veterinary service

Student loan support

Job summary

Thrive Pet Healthcare is seeking a Veterinary Client Service Representative at Westlake Animal Hospital in Austin, TX. This full-time role involves greeting clients, scheduling, check-in/out, and handling payments while delivering exceptional customer service in a busy clinic environment.

Experience in veterinary settings is preferred; strong communication, organization, and the ability to juggle multiple tasks are essential. Flexible schedule includes occasional Saturdays.

Qualifications

• Customer service experience is required.
• Veterinary experience preferred.

Responsibilities

• Greet clients and coordinate patient check-in and checkout.
• Answer phone calls, respond to client emails and text messages, schedule appointments.
• Manage client and appointment flow to keep the front desk running efficiently.
• Maintain accurate client and patient records.
• Process payments and manage financial information.

Skills

Customer service

Communication

Multitasking

Organizational skills

Job description

Thrive Pet Healthcare is seeking a Veterinary Client Service Representative at Westlake Animal Hospital in Austin, TX. This full-time role involves greeting clients, scheduling, check-in/out, and handling payments while delivering exceptional customer service in a busy clinic environment.

Experience in veterinary settings is preferred; strong communication, organization, and the ability to juggle multiple tasks are essential. Flexible schedule includes occasional Saturdays.