Pet Care Front Desk Coordinator

Springbrook Animal Care Center; Naperville (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k)

Health Savings Account

Paid time off

Employee discounts

Job summary

National Veterinary Associates operates a large network of veterinary practices across North America. This role, located in Naperville, requires a minimum of 1 year of related experience and focuses on delivering an excellent client experience by greeting clients, handling inquiries, processing patients, and managing payments.

The position supports phone screening, appointment scheduling, mail/email handling, and maintenance of client records.

Qualifications

• Minimum of 1 year of related experience required.

Responsibilities

• Greet clients and respond to questions.
• Process incoming and outgoing patients and handle payments.
• Answer phone calls, screen service needs, and schedule appointments.
• Manage incoming/outgoing mail and e-mail.
• Maintain client information in practice management software.
• Escalate complex matters to senior staff.

Job description

National Veterinary Associates operates a large network of veterinary practices across North America. This role, located in Naperville, requires a minimum of 1 year of related experience and focuses on delivering an excellent client experience by greeting clients, handling inquiries, processing patients, and managing payments.

The position supports phone screening, appointment scheduling, mail/email handling, and maintenance of client records.