Pet Care Front Desk & Customer Service Pro

NVA; Chandler (AZ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

401K with matching

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Employee Assistance Program

Uniform reimbursement

Job summary

National Veterinary Associates (NVA) is seeking a Veterinary Receptionist in Chandler, AZ to greet clients, answer calls, schedule appointments, and manage front desk operations with a friendly, calm demeanor. You will maintain client records, process payments, assist with basic admin tasks, and support new staff training.

We value compassion for animals, clear communication, and teamwork in a busy animal-hospital setting.

Qualifications

• High school diploma is a requirement.
• At least 1 year of customer service experience.
• Excellent written and verbal communication skills.
• Compassionate and sympathetic with professional demeanor in stressful situations.
• Exceptional telephone and computer skills.
• Team player willing to learn new techniques and adapt to change.

Responsibilities

• Greet clients with a smile.
• Answer phone calls and screen for needs, respond to client inquiries.
• Schedule, confirm, and manage appointments.
• Handles text and email communications.
• Maintain a clean and welcoming front desk and lobby area.
• Documents and maintains client information.
• Process payments.
• Assist with basic administrative tasks and daily organization.
• Participate in the training of new staff members and general team communication.

Skills

Customer service experience

Communication skills

Compassionate

Telephone skills

Computer skills

Team player

Education

High school diploma

Job description

National Veterinary Associates (NVA) is seeking a Veterinary Receptionist in Chandler, AZ to greet clients, answer calls, schedule appointments, and manage front desk operations with a friendly, calm demeanor. You will maintain client records, process payments, assist with basic admin tasks, and support new staff training.

We value compassion for animals, clear communication, and teamwork in a busy animal-hospital setting.