Pet Care Flow & Client Services Coordinator

Banfield Pet Hospital; Portland (OR); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and retirement plans

Student debt relief program

Paid time off and holidays

Mental health resources

Job summary

Banfield Pet Hospital in Portland, OR seeks a Client Service Coordinator to drive patient flow, promote wellness plans, and deliver exceptional client care. You will greet clients and pets, collect information, and guide visits to support a collaborative veterinary team.

The role emphasizes fluent English communication, multitasking, and a proactive client-service approach in a hospital setting, with weekend/evening shifts as needed.

Qualifications

• Fluent English communication; strong written and verbal skills.
• Ability to multi-task and manage workflow in a fast-paced veterinary environment.
• Excellent client service orientation and problem solving abilities.

Responsibilities

• Drive client/pet flow through the hospital to maximize productivity.
• Provide exceptional service; greet clients and educate them on pet health and wellness plans.
• Assist with documentation, scheduling, invoices, and retail transactions.
• Manage opening/closing procedures and finances as needed.
• Collaborate with team to ensure smooth operations.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Education

High School Diploma or equivalent

18+ years old (radiography requirement)

One year related experience

Medical terminology training preferred

Drug-free workplace

Job description

Banfield Pet Hospital in Portland, OR seeks a Client Service Coordinator to drive patient flow, promote wellness plans, and deliver exceptional client care. You will greet clients and pets, collect information, and guide visits to support a collaborative veterinary team.

The role emphasizes fluent English communication, multitasking, and a proactive client-service approach in a hospital setting, with weekend/evening shifts as needed.