Pet Care Experience Coordinator

Banfield Pet Hospital; Southfield (MI); Sur place; USD 23 000 - 29 000; Plein temps

Avantages offerts par ce poste

Comprehensive Medical, Dental, Vision

401(k) and retirement plans

Student debt relief for DVMs

Paid time off

Mental health resources

Life Insurance

Disability insurance

FSA/HSA

Parental leave

Continuing education allowance

Backup care resources

Fertility and family building support

Discounts on pet services

Résumé du poste

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize team productivity and ensure welcoming, high-quality service. You will educate clients about wellness plans, assist with documentation, prescriptions, and scheduling, while maintaining accurate balances and performing routine administrative tasks.

This role emphasizes communication, accuracy and compassionate client care.

Qualifications

• High School Diploma or equivalent preferred; must be at least 18 years old to perform radiography duties.
• One year related experience preferred; customer service experience is an asset.
• Medical or veterinary-related background is a plus.

Responsabilités

• Drive client and pet flow to maximize hospital productivity and client care.
• Promote services and educate clients about pet health and Optimum Wellness Plans.
• Assist clients with documentation, pet data entry and identification procedures.
• Handle invoicing, prescriptions, retail sales and scheduling.
• Maintain accurate balances and follow opening/closing procedures.
• Perform essential administrative tasks as needed.

Connaissances

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Formation

High School Diploma or equivalent

Outils

Microsoft Word

Excel

Access

Outlook

Description du poste

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize team productivity and ensure welcoming, high-quality service. You will educate clients about wellness plans, assist with documentation, prescriptions, and scheduling, while maintaining accurate balances and performing routine administrative tasks.

This role emphasizes communication, accuracy and compassionate client care.