Pet Care Experience Coordinator

Banfield Pet Hospital; Dublin (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth matching

Paid Time Off and Holidays

Mental Health Resources

Disability Coverage

Flexible Spending Accounts

Pet-related wellness benefits

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow through the hospital. You will coordinate care, promote wellness plans, and ensure a welcoming, efficient environment that encourages return visits and referrals.

The role requires proactive client service, strong communication, and the ability to educate clients about preventive care and hospital services. Weekend/evening hours may be required.

Qualifications

• Leadership and customer-focused approach required.
• Strong communication with clients and team members.
• Ability to multi-task in a fast-paced hospital environment.

Responsibilities

• Direct flow of clients and pets through the hospital to maximize productivity.
• Educate clients about wellness plans and hospital services.
• Provide exceptional service and ensure client and pet comfort.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow through the hospital. You will coordinate care, promote wellness plans, and ensure a welcoming, efficient environment that encourages return visits and referrals.

The role requires proactive client service, strong communication, and the ability to educate clients about preventive care and hospital services. Weekend/evening hours may be required.