Client Experience & Pet Care Coordinator

Banfield Pet Hospital; Waco (TX); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Retirement plans

Student debt relief program

Paid time off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize productivity, and ensure excellent client communication. You will educate clients about wellness plans and hospital services while assisting with documentation, scheduling, and invoicing.

The role emphasizes building a welcoming, efficient experience for clients and pets, with weekend/evening hours as needed and strong emphasis on customer service skills and teamwork.

Qualifications

• Experience in front-line client service in a busy setting.
• Strong verbal and written communication skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Direct client and pet flow to maximize hospital productivity.
• Deliver professional, friendly service to clients and educate them on services.
• Assist with documentation, client instructions, and scheduling.
• Handle payments and basic front-desk financial procedures.
• Maintain accurate client and patient records in the computer system.

Skills

Customer service

Communication

Multitasking

Teamwork

Computer literacy

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Access

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize productivity, and ensure excellent client communication. You will educate clients about wellness plans and hospital services while assisting with documentation, scheduling, and invoicing.

The role emphasizes building a welcoming, efficient experience for clients and pets, with weekend/evening hours as needed and strong emphasis on customer service skills and teamwork.