Part-Time Pet-Parent Concierge & Customer Service Pro

Destination Pet; Cleveland (OH); Hybrid; USD 18,000 - 21,000; Part time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet Cleveland is hiring a Customer Service Representative to greet pet parents, answer phones, and guide clients through services in a fast-paced pet care environment.

The role requires 1+ year of customer service, a high school diploma, and availability on evenings, weekends, and holidays. You will handle check-ins, cash handling, and maintain a clean, welcoming lobby for every guest visit.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Availability evenings, weekends and holidays.
• Able to use multi-line phones and computer systems.
• Able to lift up to 40 lbs and be on your feet.

Responsibilities

• Welcome pet parents and their pets with a friendly approach.
• Answer phones and assist customers across channels.
• Tour new clients and sell services to enhance pet care.
• Ensure vaccination records are up to date for safety.
• Manage check-ins and check-outs with accuracy.
• Handle cash and balance end-of-day transactions.
• Respond to complaints with professionalism and care.
• Escort pets to and from enclosures and keep lobby inviting.
• Support teammates as needed and take on other duties.

Skills

Customer service

Communication

Multichannel support

Pet-friendly

Education

High school diploma

Tools

POS system

Computer systems

Job description

Destination Pet Cleveland is hiring a Customer Service Representative to greet pet parents, answer phones, and guide clients through services in a fast-paced pet care environment.

The role requires 1+ year of customer service, a high school diploma, and availability on evenings, weekends, and holidays. You will handle check-ins, cash handling, and maintain a clean, welcoming lobby for every guest visit.