Pet Care Concierge: VIP Pet-Parent Support

Destination Pet, LLC; Whitestown (IN); Hybrid; USD 18,000 - 21,000; Full time

Benefits offered by this job

Telehealth

401K

Discounted Pet Insurance

Job summary

Destination Pet LLC in Whitestown, IN is hiring a Customer Service Representative to warmly welcome pet families and handle phones, check-ins, and payments. You’ll balance empathy with efficiency in a fast-paced pet-care environment, upsell services, and ensure accuracy of records while keeping a friendly, professional tone for every guest and their furry family.

Join a team that values hospitality, reliability, and a love of pets, with daily Pay access and opportunities to grow within a

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Excellent communication skills across phone, in-person, and email.
• Comfort with multi-line phones and computer systems.

Responsibilities

• Greet pet parents and VIPs with warmth and professionalism.
• Answer phones with a friendly voice and multitask efficiently.
• Tour new clients through the facility and upsell services.
• Ensure vaccination records are current and accurate.
• Manage check-ins and check-outs with a personal touch.
• Handle cash and balance end-of-day cash drawer.
• Respond to complaints with patience and professionalism.
• Escort pets to and from enclosures with care.
• Keep the lobby clean and welcoming for first impressions.
• Support team members as needed.

Skills

Customer service

Communication

Phone skills

Multiline phones

Computer systems

Education

High school diploma

Tools

POS systems

Job description

Destination Pet LLC in Whitestown, IN is hiring a Customer Service Representative to warmly welcome pet families and handle phones, check-ins, and payments. You’ll balance empathy with efficiency in a fast-paced pet-care environment, upsell services, and ensure accuracy of records while keeping a friendly, professional tone for every guest and their furry family.

Join a team that values hospitality, reliability, and a love of pets, with daily Pay access and opportunities to grow within a