Pet Care Concierge: Veterinary Client Services | Flexible Hours

Lakefield Veterinary Group; Minneapolis (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

Lakefield Veterinary Group is seeking a Customer Service Representative in Minneapolis, MN to greet clients and pets, schedule visits, and support the veterinary team. The role emphasizes friendly client interaction and smooth workflow in a veterinary setting.

Ideal candidates have 1+ year in retail or customer service, and a basic understanding of medical terminology. Strong communication and multi-tasking skills are essential for delivering WOW service.

Qualifications

• High School Diploma or GED required.
• 1+ years experience in retail sales or customer service preferred.
• Experience in a medical facility is desired.

Responsibilities

• Greet clients and pets, ensuring comfort in the hospital.
• Educate clients about preventative care and pet health needs.
• Schedule client appointments and coordinate services with Veterinarian(s).
• Process payments, invoices, and cash reconciliation.
• Promote hospital services and products to customers.

Skills

Customer service

Active listening

Communication

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Lakefield Veterinary Group is seeking a Customer Service Representative in Minneapolis, MN to greet clients and pets, schedule visits, and support the veterinary team. The role emphasizes friendly client interaction and smooth workflow in a veterinary setting.

Ideal candidates have 1+ year in retail or customer service, and a basic understanding of medical terminology. Strong communication and multi-tasking skills are essential for delivering WOW service.