Pet Care Concierge & Client Experience Lead

Banfield Pet Hospital; Minneapolis (MN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) and Roth

Paid Time Off and Holidays

Wellbeing resources and mental health

Job summary

Banfield Pet Hospital in Minneapolis, MN is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximizing the veterinary team's productivity and ensuring clear communication with clients and associates. You will welcome clients and educate them about pet health and wellness plans while supporting front-desk operations.

You will process documentation, enter pet histories, dispense items as instructed, schedule appointments, and help with invoices.

Qualifications

• High School Diploma or equivalent preferred.
• One year of related experience required, customer service preferred.
• Medical background in veterinary/healthcare preferred.
• Fluent English with strong communication skills.

Responsibilities

• Live and exemplify the Five Principles and promote client care and productivity.
• Recruit new clients by promoting hospital services and route flow of clients and pets.
• Educate clients about Optimum Wellness Plans and preventative care.
• Assist incoming clients with documentation and history in the computer.
• Provide instructions, invoices, prescriptions, and schedule future appointments.
• Manage finances with accurate balances and proper opening/closing procedures.
• Conduct administrative functions as necessary.

Skills

Customer Focus

Communication Skills

Client Service Skills

Time Management

Leadership

Problem Solving

Teamwork

Education

High School Diploma or equivalent

Job description

Banfield Pet Hospital in Minneapolis, MN is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximizing the veterinary team's productivity and ensuring clear communication with clients and associates. You will welcome clients and educate them about pet health and wellness plans while supporting front-desk operations.

You will process documentation, enter pet histories, dispense items as instructed, schedule appointments, and help with invoices.