Pet Care Concierge & Client Experience Lead

Banfield Pet Hospital; Minneapolis (MN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSAs

HSAs

Parental Leave

Continuing Education Allowance

Back-Up Care

Fertility Support

Digital Exercise Therapy

Legal Plan

Identity Protection

Commuter Benefits

Pet Wellness Plans

Exclusive Discounts

Job summary

Banfield Pet Hospital in Minneapolis seeks a Client Service Coordinator to drive client and pet flow, promote services, and support a productive veterinary team. You will welcome clients, educate them on wellness plans, and ensure smooth scheduling and invoicing.

Strong communication and multi-tasking are essential for success in a fast-paced hospital environment. The role emphasizes exceptional client service, accurate data entry, and teamwork to maintain high-quality care and client

Qualifications

• Multitask effectively across inbound client flow and hospital operations.
• Fluent English with strong written and verbal communication.
• Demonstrates organizational skills and problem-solving ability.

Responsibilities

• Drive flow of clients and pets; promote hospital services for productivity.
• Recruit new clients and ensure welcoming, informative service.
• Educate clients on wellness plans and preventative care.
• Assist incoming clients with documentation and pet data entry.
• Provide instructions, invoices, and dispense prescriptions per vet.
• Schedule appointments and manage opening/closing procedures.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital in Minneapolis seeks a Client Service Coordinator to drive client and pet flow, promote services, and support a productive veterinary team. You will welcome clients, educate them on wellness plans, and ensure smooth scheduling and invoicing.

Strong communication and multi-tasking are essential for success in a fast-paced hospital environment. The role emphasizes exceptional client service, accurate data entry, and teamwork to maintain high-quality care and client