Pet Care Experience Specialist — Flexible Hours

Lakefield Veterinary Group; Sugar Land (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Lakefield Veterinary Group seeks an experienced Veterinary Customer Service Representative in Sugar Land, TX. You will greet clients and their pets, schedule visits, and relay information to the veterinary staff to ensure smooth daily operations.

The ideal candidate combines compassion with professionalism, strong organization, and excellent communication. Prior veterinary office or customer service experience is preferred, and a friendly, proactive approach helps us deliver WOW service.

Qualifications

• 1+ years experience in retail sales or customer service preferred
• 2+ years Experience in a veterinary facility desired
• High School Diploma or GED required
• Professional Licenses/Certifications: None

Responsibilities

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun
• Promote hospital services and drive client flow through the hospital
• Welcome clients and pets, ensuring they are comfortable and educated about preventative care
• Schedule client appointments and document pet history in the practice management software

Job description

Lakefield Veterinary Group seeks an experienced Veterinary Customer Service Representative in Sugar Land, TX. You will greet clients and their pets, schedule visits, and relay information to the veterinary staff to ensure smooth daily operations.

The ideal candidate combines compassion with professionalism, strong organization, and excellent communication. Prior veterinary office or customer service experience is preferred, and a friendly, proactive approach helps us deliver WOW service.