Pet Care CSR — Flexible Hours, Growth & Impact

Lakefield Veterinary Group; Inver Grove Heights (MN); On-site; USD 51,577,000 - 63,039,000; Full time

Job summary

Lakefield Veterinary Group in Inver Grove Heights is seeking a Customer Service Representative to actively recruit new clients and promote hospital services.

You will welcome clients and pets, educate on preventive care, schedule visits, and help manage the client flow to support the veterinary team. The role emphasizes strong communication, cash handling, and collaboration with staff to ensure excellent pet care.

Qualifications

• High school diploma or GED required.
• 1+ years experience in retail or customer service.
• Experience in a medical facility is desirable.

Responsibilities

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun.
• Promote the hospital's services and products to existing and prospective customers.
• Welcome clients and pets and educate them about preventative care and pet health needs.
• Schedule client appointments and help manage the flow of clients and pets to support productivity.
• Handle cash and payments; perform daily cash drawer reconciliation.
• Respond to customer questions and resolve issues professionally.
• Collaborate with veterinary staff to ensure quality client care.

Skills

Customer service

Medical terminology

MS Office

Verbal communication

Interpersonal skills

Time management

Attention to detail

Organization

Education

High School Diploma or GED

Job description

Lakefield Veterinary Group in Inver Grove Heights is seeking a Customer Service Representative to actively recruit new clients and promote hospital services.

You will welcome clients and pets, educate on preventive care, schedule visits, and help manage the client flow to support the veterinary team. The role emphasizes strong communication, cash handling, and collaboration with staff to ensure excellent pet care.