Pet Care Concierge & Vet Assistant

Lakefield Veterinary Group; Graham (WA); On-site; USD 28,000 - 34,000; Full time

Job summary

Lakefield Veterinary Group is seeking a Customer Service Representative in Graham, WA to recruit new clients and promote hospital services. The CSR will schedule visits, facilitate patient flow, and ensure excellent client communication.

There may be occasional Veterinary Assistant duties to support the medical team. You will welcome clients, enter pet history, answer questions, and assist with appointments, prescriptions, and product sales.

Qualifications

• High School Diploma or GED required.
• 1+ years experience in retail sales or customer service preferred.
• Experience in a medical facility desired.
• Ability to provide effective customer service principles.
• Basic knowledge of medical terminology.
• Basic proficiency with computer programs including Microsoft Office Suite.

Responsibilities

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun.
• Promote hospital services and products to clients.
• Welcome clients and pets and educate on preventive care.
• Document and enter pet history and services in the practice management software.
• Direct the flow of clients and pets to ensure top care and productivity.
• Answer questions from clients and triage patient service needs.

Skills

Customer service

Communication

Microsoft Office

Time management

Interpersonal skills

Detail-oriented

Education

High School Diploma or GED

Tools

Practice management software

Microsoft Office Suite

Job description

Lakefield Veterinary Group is seeking a Customer Service Representative in Graham, WA to recruit new clients and promote hospital services. The CSR will schedule visits, facilitate patient flow, and ensure excellent client communication.

There may be occasional Veterinary Assistant duties to support the medical team. You will welcome clients, enter pet history, answer questions, and assist with appointments, prescriptions, and product sales.