Pet Care CSR - Elevate Client Experience (Evenings & Weekends)

Lakefield Veterinary Group; Lacey (WA); On-site; USD 25,000 - 30,000; Full time

Job summary

Lakefield Veterinary Group's Mountain View Veterinary Hospital in Lacey, WA seeks a friendly Customer Service Representative (CSR) to welcome clients and pets, promote services, schedule visits, and support the veterinary team.

You will handle client questions, enter pet history into our software, process payments, and help ensure a smooth, compassionate client experience while upholding our values.

Qualifications

• High School Diploma or GED required.
• 1+ years experience in retail sales or customer service preferred.
• Experience in a medical facility desired.

Responsibilities

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun.
• Welcome clients and pets, ensuring that they are comfortable in the hospital, and educating the clients about preventative care and pet health needs.
• Assist incoming clients. Document and enter the pet’s history, requested services, and other pertinent information within the practice management software
• Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
• Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient’s service needs. Refer the patient to the appropriate veterinary staff as needed
• Schedule client appointments and follow-up exams. Work with Veterinarian(s) and veterinary staff as needed to ensure optimal scheduling
• Assist outgoing clients by providing all necessary instructions, information, and invoices
• Dispense prescription items per the Veterinarian's instructions and sells retail products
• Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer
• Respond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problem
• Support a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets
• Comply with all practice policies, quality assurance guidelines, and minimum standards of care
• Perform other duties and projects as requested

Skills

Customer service

Medical terminology

Computer skills

Verbal & written communication

Interpersonal skills

Time management

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Lakefield Veterinary Group's Mountain View Veterinary Hospital in Lacey, WA seeks a friendly Customer Service Representative (CSR) to welcome clients and pets, promote services, schedule visits, and support the veterinary team.

You will handle client questions, enter pet history into our software, process payments, and help ensure a smooth, compassionate client experience while upholding our values.