Pet Care Concierge & Guest Experience Pro

Destination Pet, LLC; Johns Creek (GA); Hybrid; USD 19,000 - 22,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet LLC is hiring a Customer Service Representative at It's a Dogs Life in Johns Creek, GA. You’ll greet pet parents, answer phones, and guide clients through our services with warmth and efficiency.

Ideal candidates have 1+ year in customer service or retail, strong communication, and comfort with multitasking on multiline phones and computer systems. Availability evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred.
• Previous experience in customer service or retail.
• Solid communication chops—phone, in-person, email.
• Multi-line phones and computer systems don’t scare you.

Responsibilities

• Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).
• Answering phones with a smile in your voice and multi-tasking like a pro.
• Touring new clients through the facility and selling the services that keep tails wagging.
• Ensuring up-to-date vaccinations are on file—because safety first.
• Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).
• Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.
• Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.
• Escorting pet guests to and from their enclosures with the care of a concierge.

Skills

People skills

Communication skills

Customer service

Retail experience

Multi-line phones

Computer systems

Education

High school diploma or equivalent

Job description

Destination Pet LLC is hiring a Customer Service Representative at It's a Dogs Life in Johns Creek, GA. You’ll greet pet parents, answer phones, and guide clients through our services with warmth and efficiency.

Ideal candidates have 1+ year in customer service or retail, strong communication, and comfort with multitasking on multiline phones and computer systems. Availability evenings, weekends, and holidays is required.