Pet Care Concierge & Customer Experience Pro

destinationpet; San Juan Capistrano (CA); On-site; USD 24,797,000 - 71,635,000; Full time

Benefits offered by this job

Full Time

Health Benefits

401K

Discounted Pet Insurance

Job summary

Destination Pet is hiring a Customer Service Representative at Ortega Animal Care Center to greet pet parents, manage phones, and guide clients through services. You’ll balance front-desk duties with care for pets and their families in a fast-paced facility.

Requirements include a high school diploma, 1+ year of customer service experience, and the ability to lift up to 40 lbs. Evening/weekend availability is expected; benefits include health, 401K, and discounted pet insurance.

Qualifications

• Experience in customer service or retail preferred.
• Strong communication across phone, in-person, and email.
• Comfort with multi-line phones and computer systems.
• Able to remain professional under pressure and handle pet-related interruptions.

Responsibilities

• Welcome pet parents and their pets, providing a high level of service.
• Answer phones with a friendly tone and manage multiple tasks.
• Tour clients through the facility and upsell services.
• Ensure up-to-date vaccinations are on file for safety.
• Manage check-ins/check-outs with a personal touch.
• Handle payments and balance the cash drawer at day end.
• Respond to complaints with patience and professionalism.

Skills

Customer service

Retail experience

Phone etiquette

Multitasking

Education

High school diploma or equivalent

Job description

Destination Pet is hiring a Customer Service Representative at Ortega Animal Care Center to greet pet parents, manage phones, and guide clients through services. You’ll balance front-desk duties with care for pets and their families in a fast-paced facility.

Requirements include a high school diploma, 1+ year of customer service experience, and the ability to lift up to 40 lbs. Evening/weekend availability is expected; benefits include health, 401K, and discounted pet insurance.