Pet Care Concierge & Customer Experience Pro

Destination Pet, LLC; Melbourne (FL); Hybrid; USD 17.000 - 24.000; Vollzeit

Benefits dieser Stelle

Telehealth

401k

Pet Insurance

DailyPay access

Zusammenfassung

Destination Pet LLC in Melbourne, FL is seeking a Customer Service Representative to greet pet parents and their VIPs, manage phones, and guide visitors through our state-of-the-art facility. You’ll balance front-desk warmth with sales, ensuring appointments, tours, and check-ins run smoothly in a fast-paced pet care environment.

This role requires clear communication, a friendly demeanor with humans and hounds, and the ability to multitask on multi-line phones while handling cash and daily

Qualifikationen

• High school diploma or equivalent required.
• Experience in customer service or retail preferred.
• Solid communication skills across phone, in-person, and email.
• Able to multitask and stay professional under pressure.

Aufgaben

• Greet pet parents and VIP pets with a welcoming, friendly demeanor.
• Answer phones and multi-task to assist clients.
• Tour new clients through the facility and promote services.
• Ensure up-to-date vaccinations are on file for safety.
• Manage check-ins/check-outs and cash handling with accuracy.
• Respond to complaints with patience and professionalism.
• Escort guests to enclosures and maintain a clean, inviting lobby.
• Support teammates as needed.

Kenntnisse

People-person

Pet-person

Communication skills

Phone/phone systems

Calm under pressure

Computer systems

Ausbildung

High school diploma or equivalent

Tools

Multi-line phones

CRM/computer systems

Jobbeschreibung

Destination Pet LLC in Melbourne, FL is seeking a Customer Service Representative to greet pet parents and their VIPs, manage phones, and guide visitors through our state-of-the-art facility. You’ll balance front-desk warmth with sales, ensuring appointments, tours, and check-ins run smoothly in a fast-paced pet care environment.

This role requires clear communication, a friendly demeanor with humans and hounds, and the ability to multitask on multi-line phones while handling cash and daily