Pet Concierge & Customer Care Specialist

Destination Pet, LLC; Florida; Híbrido; USD 17.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Telehealth

401k

Pet Insurance

Descripción de la vacante

Destination Pet LLC in Oviedo, FL is looking for a Customer Service Representative at Oviedo Pet Resort to greet pet parents and their furry VIPs, answer phones, give tours, and sell services that keep tails wagging. You’ll be the friendly face at the front desk, coordinating check-ins and ensuring a welcoming atmosphere.

The role requires a polished, outgoing communicator who can juggle multiple tasks, protect safety, and support the team.

Formación

• High school diploma or equivalent required.
• Experience in customer service or retail preferred.
• Strong communication skills across phone, in-person, and email.

Responsabilidades

• Welcoming pet parents and their pets in a friendly, professional manner.
• Answering phones and multi-tasking in a fast-paced reception.
• Touring clients through the facility and recommending services.
• Ensuring up-to-date vaccination records on file for safety.
• Managing check-ins and check-outs with accuracy and courtesy.
• Handling payments and balancing the cash drawer at end of day.
• Addressing complaints with patience and professionalism.
• Assisting team members to ensure a smooth, welcoming lobby.
• Other duties as assigned.

Conocimientos

Customer service

Communication

Phone etiquette

Team player

Educación

High school diploma or equivalent

Herramientas

POS system

Descripción del empleo

Destination Pet LLC in Oviedo, FL is looking for a Customer Service Representative at Oviedo Pet Resort to greet pet parents and their furry VIPs, answer phones, give tours, and sell services that keep tails wagging. You’ll be the friendly face at the front desk, coordinating check-ins and ensuring a welcoming atmosphere.

The role requires a polished, outgoing communicator who can juggle multiple tasks, protect safety, and support the team.