Pet Care Client Services Coordinator: Hospital Flow

Banfield Pet Hospital; Westwood (MA); On-site; USD 23,322 - 29,797; Full time

Benefits offered by this job

Medical Insurance

401(k) with company match

Paid Time Off

Dental & Vision

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to help guide clients and pets through the hospital, ensuring smooth flow and top notch service. You will work to maximize a veterinary team’s productivity while maintaining a welcoming environment and educating clients about pet health and wellness plans.

The role emphasizes communication, multi-tasking, and accuracy in handling records, appointments, and retail items, fostering a positive client experience and loyalty.

Qualifications

• Leadership experience in client-facing roles.
• Strong communication and customer service skills.
• Ability to multi-task and manage priorities in a busy hospital.
• Familiarity with preventative care concepts and client education.

Responsibilities

• Drive client and pet flow through the hospital to maximize productivity.
• Promote hospital services and educate clients on wellness plans.
• Provide exceptional service and educate clients about pet health and care.
• Handle documentation, appointments, and transactions accurately.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to help guide clients and pets through the hospital, ensuring smooth flow and top notch service. You will work to maximize a veterinary team’s productivity while maintaining a welcoming environment and educating clients about pet health and wellness plans.

The role emphasizes communication, multi-tasking, and accuracy in handling records, appointments, and retail items, fostering a positive client experience and loyalty.