Pet Care Concierge & Client Success Coordinator

Banfield Pet Hospital; Cary (NC); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Student Debt Relief

Wellbeing resources

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, ensuring excellent service and efficient operations. You will help promote wellness plans, educate clients on pet health, and support the veterinary team to deliver high-quality care.

The role emphasizes strong communication, organization, and customer service skills, with responsibilities across front-desk tasks, scheduling, and client education in a friendly environment.

Qualifications

• Fluent English with strong written and verbal communication.
• Ability to multi-task and manage multiple tasks under pressure.
• Organizational skills with a systematic approach.
• Problem solving with practical solutions.
• Excellent client service and attention to detail.

Responsibilities

• Drive flow of clients and pets through the hospital.
• Promote services and maximize productivity of the team.
• Educate clients about Optimum Wellness Plans and pet health needs.
• Enter all pet information and history in the computer; assist with documentation.
• Assist with invoices, product sales, and scheduling appointments.

Skills

Multi-tasking

Communication

Organization

Problem solving

Client service

Math skills

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, ensuring excellent service and efficient operations. You will help promote wellness plans, educate clients on pet health, and support the veterinary team to deliver high-quality care.

The role emphasizes strong communication, organization, and customer service skills, with responsibilities across front-desk tasks, scheduling, and client education in a friendly environment.