Pet Care Concierge & Client Services Specialist

Pet Services of Washington, P.S.; Upland (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Paid vacation

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals in California is seeking an experienced Client Service Representative to join our team. As the face of the practice, the CSR sets the tone for customer trust and is responsible for greeting visitors, scheduling appointments, handling payments, and guiding clients and their pets to exam rooms.

We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, and paid vacation, as well as a 401(k) plan and employee pet discounts.

Qualifications

• Experience in a client-facing role, preferably in veterinary or healthcare environments.
• Excellent communication and interpersonal skills.
• Ability to explain fees and services to clients clearly.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and client outreach.
• Present and explain fees and services, including payments.
• Recommend and explain products and services, including prescriptions.
• Educate clients on general pet care and maintain medical records.
• Maintain facility cleanliness and organization.

Skills

Customer service

Scheduling appointments

Phone communication

Payments processing

Product recommendations

Job description

VCA Animal Hospitals in California is seeking an experienced Client Service Representative to join our team. As the face of the practice, the CSR sets the tone for customer trust and is responsible for greeting visitors, scheduling appointments, handling payments, and guiding clients and their pets to exam rooms.

We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, and paid vacation, as well as a 401(k) plan and employee pet discounts.