Pet Care Concierge & Client Experience Specialist

VCA Animal Hospitals, Inc; San Jose (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid vacation/sick days

401(k) plan

Pet discounts

Job summary

VCA Animal Hospitals, Inc. in San Jose, CA seeks a friendly Client Service Representative to join our team. You will greet clients, coordinate appointments, explain services, and support our mission of high-quality pet care with excellent client service.

Responsibilities include handling medical records, processing payments, and supporting the veterinary team. We offer competitive pay, medical/dental/vision coverage, pet discounts, and 401(k) benefits for eligible employees.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (heartworm prevention, housebreaking, flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Job description

VCA Animal Hospitals, Inc. in San Jose, CA seeks a friendly Client Service Representative to join our team. You will greet clients, coordinate appointments, explain services, and support our mission of high-quality pet care with excellent client service.

Responsibilities include handling medical records, processing payments, and supporting the veterinary team. We offer competitive pay, medical/dental/vision coverage, pet discounts, and 401(k) benefits for eligible employees.