Pet Care Concierge & Client Services Lead

A Caring Doctor (Texas), P.C.; Town of Texas (WI); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Student debt relief program

Paid time off

Wellbeing resources

Job summary

Banfield seeks a Client Service Coordinator to drive client and pet flow, ensuring a welcoming experience while coordinating care and maximizing hospital productivity. You will educate clients on wellness plans and services, assist with documentation, invoicing, and scheduling, and maintain professional client interactions throughout visits.

Strong English communication, multi-tasking, and organizational skills are essential to support a busy veterinary team and ensure excellent client service

Qualifications

• Leadership experience in a team setting.
• Strong customer service focus and client communication.
• Ability to build relationships with clients and team members.
• Proven integrity and trust in professional interactions.
• Proactive, action‑oriented with strong time management.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing flow of clients and pets for productivity.
• Maximize number of pets seen by maintaining a productive hospital workflow.
• Provide professional, efficient service and educate clients about pet health.
• Assist clients with documentation, pet history entry, and scheduling future visits.
• Handle invoicing, dispensing prescriptions, selling retail products and opening/closing procedures.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield seeks a Client Service Coordinator to drive client and pet flow, ensuring a welcoming experience while coordinating care and maximizing hospital productivity. You will educate clients on wellness plans and services, assist with documentation, invoicing, and scheduling, and maintain professional client interactions throughout visits.

Strong English communication, multi-tasking, and organizational skills are essential to support a busy veterinary team and ensure excellent client service