Pet Care Client Services Lead

Banfield Pet Hospital; Charlotte (NC); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA/HSA

Parental Leave

Continuing Education Allowance

Employee Discounts

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow through the hospital, supporting the veterinary team and promoting services. You will ensure a welcoming environment and educate clients on wellness plans while scheduling visits and processing necessary documentation.

Representative duties include assisting clients from arrival to departure, handling prescriptions and retail items, and contributing to smooth financial operations with accurate

Qualifications

• Fluent English with strong written and verbal communication.
• Ability to multi-task and manage multiple tasks without loss of accuracy.
• Organizational skills with an orderly approach to tasks.
• Problem solving and practical solutions for client service scenarios.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets for efficient care.
• Maximize number of pets seen by maintaining a productive hospital workflow.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

ListeningFunctional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow through the hospital, supporting the veterinary team and promoting services. You will ensure a welcoming environment and educate clients on wellness plans while scheduling visits and processing necessary documentation.

Representative duties include assisting clients from arrival to departure, handling prescriptions and retail items, and contributing to smooth financial operations with accurate