Pet Care Client Coordinator — Welcoming & Efficient Service

Banfield Pet Hospital; Woodbury (MN); On-site; USD 25,000 - 39,000; Full time

Job summary

Banfield Pet Hospital in Minnesota is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximize the veterinary team's productivity, and ensure clear communication with associates and clients in a friendly, efficient environment.

You will educate clients about wellness plans, assist with documentation and history entry, greet clients and pets, and schedule future appointments while delivering professional, courteous service.

Qualifications

• Reads, writes and speaks fluent English with correct grammar and vocabulary.
• Excellent client service focus and ability to educate clients effectively.
• Strong organizational skills to keep hospital operations orderly.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing clients to ensure service efficiency.
• Maximize the number of pets seen by maintaining an efficiently run hospital.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about Optimum Wellness Plans and preventative care.
• Assist incoming clients with documentation and pet records; ensure prompt service.
• Assist outgoing clients by providing instructions, invoices, prescriptions, and scheduling follow-ups.
• Manage finances with accurate balances and proper opening/closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Communication Skills

Client Service

Time Management

Multitasking

Attention to Detail

Tools

Microsoft Word

Excel

Outlook

CRM software

Job description

Banfield Pet Hospital in Minnesota is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximize the veterinary team's productivity, and ensure clear communication with associates and clients in a friendly, efficient environment.

You will educate clients about wellness plans, assist with documentation and history entry, greet clients and pets, and schedule future appointments while delivering professional, courteous service.