Pet Care Concierge & Client Experience Lead

A Caring Doctor (Minnesota), P.A.; Maplewood (MN); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan

Student Debt Relief

Paid Time Off

Wellbeing resources

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize productivity, and ensure excellent communication with clients and the veterinary team.

Responsibilities include welcoming clients, educating them about wellness plans, handling documentation, invoices, and scheduling, while promoting services to grow the practice and ensure a positive client experience.

Qualifications

• High school diploma or equivalent preferred.
• Strong customer service and communication skills.
• Comfort with basic computer systems and software.

Responsibilities

• Drive flow of clients and pets through the hospital and maximize team productivity.
• Provide friendly, informative service and educate clients on health plans.
• Assist with documentation, scheduling, and invoicing.
• Promote services and wellness plans to clients to support practice goals.
• Ensure a welcoming and efficient experience for every client and pet.

Skills

Client Service

Communication Skills

Multi-tasking

Fluent English

Team Collaboration

Sales & Upselling

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize productivity, and ensure excellent communication with clients and the veterinary team.

Responsibilities include welcoming clients, educating them about wellness plans, handling documentation, invoices, and scheduling, while promoting services to grow the practice and ensure a positive client experience.