Pet Care Client Experience Coordinator

Banfield Pet Hospital; Summerville (SC); On-site; USD 2,066,000 - 2,575,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth

Student Debt Relief Program (for Full‑

Paid Time Off and Holidays

Mental Health and Wellbeing Resources

Life Insurance (company-paid)

Disability Coverage

FSA

HSA

Parental Leave

Continuing Education Allowance

Backup Child and Elder Care

Fertility and Family Building Support

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for

Exclusive Discounts

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximize the veterinary team's productivity, and maintain excellent client communication in a welcoming environment.

The role emphasizes educating clients on wellness plans, handling documentation, handling invoices, and facilitating appointments while maintaining financial accuracy and smooth front-desk operations.

Qualifications

• Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary.
• Organizational ability - Demonstrates a systematic approach in carrying out assignments.
• Problem solving skills - Identifies, analyzes and solves problems.
• Client service skills - Delivers attentive, courteous and informative service.
• Intellectual ability - Follows instructions delivered in an oral, written or diagram format.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times; welcome clients and pets, ensure comfort, and educate them about pet health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing documentation, entering pet information and history, and ensuring prompt service.
• Assist outgoing clients by providing instructions, invoices, dispensing prescriptions, selling retail items and scheduling future appointments.
• Manage finances by maintaining balances and following opening/closing procedures.
• Conduct administrative functions as necessary.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximize the veterinary team's productivity, and maintain excellent client communication in a welcoming environment.

The role emphasizes educating clients on wellness plans, handling documentation, handling invoices, and facilitating appointments while maintaining financial accuracy and smooth front-desk operations.