Pet Care Concierge & Client Advocate

Pet Services of Washington, P.S.; San Antonio (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Pet discounts

Job summary

VCA Animal Hospitals in San Antonio, TX, is seeking an experienced Client Service Representative to be the face of the practice, greet clients, manage the front desk, and help pets and their owners feel welcome.

You will schedule appointments, process payments, explain fees, upsell products and services, and maintain medical records with accuracy, while delivering friendly, professional service.

Qualifications

• Experience in client-facing veterinary or medical receptionist role.
• Strong communication and interpersonal skills.
• Ability to explain fees and handle payments professionally.
• Knowledge of pet care basics is a plus.

Responsibilities

• Greeting visitors, answering phones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Processing payments and explaining fees.
• Assisting with product and service recommendations.
• Maintaining medical records and correspondence.

Skills

Customer service

Telephone etiquette

Scheduling appointments

Sales oriented

Job description

VCA Animal Hospitals in San Antonio, TX, is seeking an experienced Client Service Representative to be the face of the practice, greet clients, manage the front desk, and help pets and their owners feel welcome.

You will schedule appointments, process payments, explain fees, upsell products and services, and maintain medical records with accuracy, while delivering friendly, professional service.