Urgent Care Vet Concierge — Client Experience Lead

Animal Healthcare of Texas, P.C.; San Antonio (TX); Sur place; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision insurance

Paid vacation, sick time, and holiday

401(k) (company match)

Life and disability insurance

Pet care discounts

Résumé du poste

VCA Animal Hospitals in San Antonio, TX, seeks a Veterinary Care Concierge to greet clients, assist veterinarians, and manage the client journey during urgent care visits. You will help set expectations, present treatment plans, and ensure clear communication from exam to checkout.

The role requires strong hospitality and customer-service experience, excellent written and verbal skills, and comfort with medical terminology. Fast-paced environment; benefits apply.

Qualifications

• Minimum 2 years’ experience in hospitality, customer service, patient care, or related industry.
• Previous experience in a veterinary clinic or hospital setting preferred.
• Excellent written and verbal communication skills.
• Capable of listening to client objectives and advocating on their behalf.
• Comfortable working in a fast-paced healthcare environment.

Responsabilités

• Greet clients and bring them into the exam room.
• Assist veterinarians by entering electronic medical records in real-time during the patient exam.
• Create, present, and explain treatment plans per the veterinarian’s direction.
• Keep the owner current with progress checks as a pet is receiving care.
• Coordinate with treatment teams to deliver a great treatment experience for the patient.
• Help provide exceptional patient care.
• Review discharge instructions, including medications, with clients.
• Checkout and collect payment in the exam room.
• Follow up with clients to check on patients and communicate any outstanding test results.
• Demonstrate excellent client and customer care.

Connaissances

Customer service

Communication

Team player

Healthcare environment

Typing 60 wpm

Description du poste

VCA Animal Hospitals in San Antonio, TX, seeks a Veterinary Care Concierge to greet clients, assist veterinarians, and manage the client journey during urgent care visits. You will help set expectations, present treatment plans, and ensure clear communication from exam to checkout.

The role requires strong hospitality and customer-service experience, excellent written and verbal skills, and comfort with medical terminology. Fast-paced environment; benefits apply.