Pet Care Communications Advocate and Coordinator

Arista Advanced Pet Care; Raleigh (NC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off & Floating Holidays

Personal Pet-Care Program

Parental Pay

Flexible Schedules

Growth Opportunities

Job summary

Arista Advanced Pet Care is hiring a Communication Liaison to serve as the human touchpoint in a fast-paced veterinary hospital. You will coordinate with front desk, care teams, and clients to ensure clear information flow, compassionate service, and smooth patient advocacy for every pet.

You’ll bring veterinary terminology knowledge, outstanding communication across in-person, phone, video, email, and text, plus empathy, organization, and problem-solving.

Qualifications

• Knowledge of veterinary terminology and processes.
• Commitment to exceptional customer service, high-quality care, and overall excellence.
• Excellent verbal & written communication skills for in-person, telephone, video, email, and texting.
• High emotional intelligence and personable communication style to serve pets owners and veterinary teams.
• Strong active listening and empathy skills.
• Strong problem-solving and conflict resolution skills.
• Extremely organized, detail-oriented, and self-motivated.
• Ability to work in-person nights, weekends, holidays, and on-call shifts as needed.
• Must be at least 18 years of age.

Responsibilities

• Facilitate client communications and ensure clear information flow between front of house and back of house.
• Coordinate with internal teams to advocate for pets and clients.
• Develop and refine communication protocols to reduce client stress and improve efficiency.
• Act as the client advocate with a friendly, professional voice for Arista Advanced Pet Care Hospital.

Skills

Customer service

Communication

Empathy

Active listening

Conflict resolution

Organization

Problem solving

Multi-channel comm

Job description

Arista Advanced Pet Care is hiring a Communication Liaison to serve as the human touchpoint in a fast-paced veterinary hospital. You will coordinate with front desk, care teams, and clients to ensure clear information flow, compassionate service, and smooth patient advocacy for every pet.

You’ll bring veterinary terminology knowledge, outstanding communication across in-person, phone, video, email, and text, plus empathy, organization, and problem-solving.