Pet Care Navigator & Client Advocate

Arista Non-DVM; Raleigh (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement plan

HSA

Employee Assistance Program

Paid Time Off

Floating Holidays

Personal Pet-Care Program

Parental Pay

Flexible Schedules

Job summary

Arista is seeking a Care Navigator to support pet owners and veterinary teams. You will coordinate communications, scheduling, and updates between clients and facilities to ensure seamless, integrated advanced care for pets.

The role requires substantial veterinary experience and comfort with medical language, records, and telemedicine. Excellent customer service and the ability to work in-person during nights, weekends, holidays, and on-call shifts are essential.

Qualifications

• Minimum 5 years of veterinary experience preferred.

Responsibilities

• Build strong relationships with community veterinary practice teams and Arista specialty & emergency teams.
• Serve as the primary contact for clients and triage new and existing cases.
• Coordinate communications between pet owners and veterinary facilities, including scheduling and updates.
• Manage electronic medical records across systems and support team-based decision making.
• Support telemedicine initiatives and ensure high-quality client service and care outcomes.

Skills

Veterinary experience

General & specialty veterinary care

Medical records / PIMS

Medical language proficiency

Customer service excellence

In-person night/weekend/on-call work

Education

Bachelor’s Degree

Veterinary technical certification or equivalent

Tools

PIMS systems

Job description

Arista is seeking a Care Navigator to support pet owners and veterinary teams. You will coordinate communications, scheduling, and updates between clients and facilities to ensure seamless, integrated advanced care for pets.

The role requires substantial veterinary experience and comfort with medical language, records, and telemedicine. Excellent customer service and the ability to work in-person during nights, weekends, holidays, and on-call shifts are essential.