Pet Care Client Success Coordinator

Medical Management International, Inc.; San Leandro (CA); On-site; USD 41,000 - 53,000; Full time

Benefits offered by this job

Healthcare Insurance

401(k) match

Student Debt Relief Program (DVM)

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA

HSA

Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care

Fertility Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for

Job summary

Banfield is seeking a Client Service Coordinator to drive the flow of clients and pets through a veterinary hospital, ensuring excellent service and productive teamwork. You will educate clients about wellness plans and preventive care, assist with intake and documentation, handle invoices, and schedule follow-ups to support repeat visits.

The role emphasizes welcoming clients, high-quality communication, and maintaining organized operational processes in a busy clinical environment.

Qualifications

• Leadership qualities demonstrated in a team setting.
• Customer focus and service orientation are essential.
• Strong client service skills and relationship management.
• Excellent written and verbal communication in English.
• Solid time management and prioritization abilities.
• Demonstrates integrity and trust in interactions.
• Analytical problem solving and practical solutions.
• Collaborates effectively with colleagues and clients.

Responsibilities

• Promote hospital services and route clients/pets for optimal flow.
• Maximize pet visits by running an efficient hospital.
• Provide professional, friendly service and educate clients about pet health.
• Educate clients about Optimum Wellness Plans and preventive care.
• Assist incoming clients with intake, pet data, and ID information.
• Provide instructions, invoices, and schedule future appointments for outgoing clients.
• Manage finances with accurate balances and proper opening/closing procedures.
• Perform administrative duties as needed.

Skills

Leadership

Customer Focus

Client Service Skills

Communication Skills

Time Management

Integrity & Trust

Problem Solving

Teamwork

Job description

Banfield is seeking a Client Service Coordinator to drive the flow of clients and pets through a veterinary hospital, ensuring excellent service and productive teamwork. You will educate clients about wellness plans and preventive care, assist with intake and documentation, handle invoices, and schedule follow-ups to support repeat visits.

The role emphasizes welcoming clients, high-quality communication, and maintaining organized operational processes in a busy clinical environment.