Veterinary Client Care Specialist — 4-Day Week & Growth

Companion Pet Partners; Surprise (AZ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Mental health support

Employee discounts on services

Scrub allowance

Referral program

Job summary

Animal Medical Center of Surprise is seeking a full-time Client Care Representative to be the welcoming face of the clinic. You will guide clients and their pets through appointments, answer questions, and help ensure smooth reception operations in a fast-paced setting.

The role emphasizes multi-tasking, clear communication, and compassionate care. Applicants should be open to weekend shifts and enjoy a collaborative, patient-centered environment with opportunities for growth and benefits.

Qualifications

• 2+ years of customer service experience in a veterinary hospital is preferred.
• Familiarity with veterinary terminology and protocols is a plus.
• Able to manage cash handling and financial transactions.
• Excellent phone and in-person communication required.

Responsibilities

• Greet clients and pets warmly to create a positive first impression.
• Guide clients through appointments and ensure smooth reception operations.
• Schedule, confirm, and manage appointments; handle check-ins/outs and documentation.
• Coordinate with team to notify departments when patients arrive.
• Maintain a clean, inviting, organized reception area.

Skills

Customer service

Communication

Front desk

Multi-tasking

Education

High School Diploma/GED

Job description

Animal Medical Center of Surprise is seeking a full-time Client Care Representative to be the welcoming face of the clinic. You will guide clients and their pets through appointments, answer questions, and help ensure smooth reception operations in a fast-paced setting.

The role emphasizes multi-tasking, clear communication, and compassionate care. Applicants should be open to weekend shifts and enjoy a collaborative, patient-centered environment with opportunities for growth and benefits.