Pet Care Client Services Specialist (4-Day Week)

Eastown Animal Hospital; Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Tuition assistance program

Paid parental leave

Job summary

Eastown Animal Hospital in Des Moines is seeking a full‑time Client Service Representative to be the friendly voice and welcoming face of a hospital with over 80 years of history.

In this role you will handle scheduling, payments, client questions, and paperwork while delivering high‑quality customer service to pet owners and supporting veterinarians and staff. A 4‑day work week and rotating Saturdays are included.

Qualifications

• High school diploma required.

Responsibilities

• Welcome every client and pet with a positive greeting.
• Answer phones, take messages, and answer client questions.
• Schedule patients using Tail-o-Phone and Vetstoria.
• Generate invoices, collect payments, manage cash boxes, and make bank runs twice a week.
• Manage email and mail, and scan and process client paperwork and medical records.
• Manage pet insurance claims.
• Know the hospital’s full range of services and provide estimates as appropriate.
• Educate clients about our online pharmacy.
• Communicate with veterinarians and support staff about client and patient needs.
• Deliver excellent customer service to every pet owner.

Skills

Communication skills

Phone etiquette

Team-centered environment

Multitasking

Reliable attendance

Compassion for animals

Computer literacy

Microsoft Office

Rotating Saturdays

Education

High school diploma

Tools

Tail-o-Phone

Vetstoria

Job description

Eastown Animal Hospital in Des Moines is seeking a full‑time Client Service Representative to be the friendly voice and welcoming face of a hospital with over 80 years of history.

In this role you will handle scheduling, payments, client questions, and paperwork while delivering high‑quality customer service to pet owners and supporting veterinarians and staff. A 4‑day work week and rotating Saturdays are included.